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Suppose you're aware of a bug or several bugs in your business software. Actually, even if you don't have any bugs, but just want to be prepared, what can you do about it?

Why does software have bugs? How and why do they get into your applications?

What are desktop applications and why do we need web applications? And what is rich functionality?

Most people are familiar with the idea of a website. It's not always clear what a web application is. And what is the difference and when might you need one over the other?